A Turkish-language AI support agent that settles shipping, return, size and exchange questions on web chat, WhatsApp and Instagram, by your policy. You only pay for the conversations it resolves.
First 100 resolutions free · No developer needed to set up
A customer asks on WhatsApp in the morning and follows up by email at night. Yankı knows it is the same person, never asks for the order again and picks up where the conversation left off.
No code, no flowcharts, no decision trees. Write returns, exchanges and late deliveries the way you would brief your team; Yankı shows which line each answer relies on.
If a customer wants a return, first ask for the order number or phone number.
If fewer than 14 days have passed since delivery, don't ask why; create a free return code.
If 14 days have passed, explain the window kindly and offer an exchange.
If the item arrived damaged, ask for photos and hand over to a person.
Once the return is approved, say the refund goes back to the same card within 14 days.
Pick a message from the inbox: see what Yankı did, what it relied on and what the conversation costs you. Change the policy and the result changes instantly.
The customer didn't ask for help again after the reply.
You and your team see what it resolved, what it handed over and which information it relied on.
Your agent never rereads the thread: the order, the request, attachments and the customer's tone arrive on one card.
It reads order and shipping data from your store's system. If the data isn't there, it doesn't make it up: it says so and hands over.
Built for Turkey's data protection law. You hold the settings; every answer is logged with its source.
Size chart and stock are read together; the exchange opens inside the conversation, with no form for the customer.
Handed-over, unfinished or complained-about conversations never reach your invoice.
Voice agent on the phone channel, a dedicated server or your own cloud, and a service level agreement.
Talk to salesCan't find your answer? Write to us: merhaba@yanki.app
Every answer is logged with the instruction line or system data it relied on. When you spot a mistake, you fix the instruction; the same question won't get the same wrong answer again. If the instructions don't cover a question, it doesn't guess and hands the conversation to your team.
A conversation counts as resolved if the customer confirms the answer or doesn't ask for help again within 24 hours of Yankı's last reply. Handed-over, unfinished and complained-about conversations are not billed.
Conversations and order data are kept in a data center in Turkey. Personal data such as card numbers and Turkish ID numbers are masked before they are logged. You set the retention period; the default is 180 days.
You upload your product list and policy texts, then connect your order system with a ready integration or a CSV file. Nothing goes live before you see the result at the test desk. You only need a developer for a custom connection to your own infrastructure.
The messages at the test desk are written the way customers really type: “where r u”, “pls”, “thx”. You can also try it with messages from your own inbox before going live.
On the monthly plan you can stop any month and the next month isn't billed. On the annual plan the fee is paid upfront for 12 months; extra resolutions are billed separately each month.
Send 50 messages from the last 30 days; we'll see together which ones Yankı resolves and what your invoice looks like.